Improve your contact center and web presence
Ensuring that your organization’s entire online presence, and not just your web site, is optimally developed to generate and sustain engaged customers, is a key to your success in promoting and supporting your products and services online. Developing a well equipped contact (or call) center, with the right mix of knowledgeable and customer centric personnel, efficient workflow and processes, and supporting technical tools, is critical in responding to your online (and offline) sales and marketing efforts.
Your customers have shown it — they have more options when it comes to choosing (and leaving) a specific brand, product or service provider. They continue to utilize traditional sales and service channels (call center, retail), as well as online channels [More....]