Your customers have shown it — they have more options when it comes to choosing (and leaving) a specific brand, product or service provider. They continue to utilize traditional sales and service channels (call center, retail), as well as online channels (web sites, email, chat), not just to buy; but to research; to form and share opinions. The same customer reaches out using multiple points of contact. At Applied Market Development, we have spent the better part of our careers understanding, creating strategies, and executing within this dynamic marketplace — focusing on driving successful online and contact center interactions. Along the way, we have faced the sames challenges as our clients, and have similar stories of success and, well….’lessons learned’. These have become the foundation of our organization. Our services and methods are complemented by the same passion for continuous learning and success that we harbor within our own organization. We are committed to extending this level of commitment to our clients….to you….because we have lived it, and continue to navigate a marketplace, where success is often an evolving blend of sound fundamentals and cutting-edge people/process/technology solutions.